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FAQ
Does the feeder harm the squirrels?

When an animal touches two metal contact points at the same time, an electrical circuit is completed and a mild correction is delivered. This is similar to the static shock you sometimes get when walking across a carpet. The correction delivered by the Squirrel-Off Solar Powered Bird Feeder merely surprises the squirrel and does not harm squirrels or other animals in any way.

Do feeding birds receive a shock?

The Squirrel-Off Solar Powered Bird Feeder is not able to shock a bird because of a bird's physiological characteristics. Bird's bills, feathers, and scale-covered feet insulate their bodies. Even under extremely wet conditions, the oil on a bird's feathers, combined with other physical characteristics and the air trapped by their feathers, prevents any electricity from reaching their body.

Can I be harmed by the feeder?

Although the correction is not harmful to your health, it may startle or surprise you. Therefore, please make sure that the Squirrel-Off Solar Powered Bird Feeder is turned OFF whenever you are filling or handling the feeder. To be safe, people with pace makers should not handle the feeder. In addition, always keep the bird feeder out of the reach of children.

How long will the electronics last?

The electronic circuitry in the Squirrel-Off Solar Powered Bird Feeder is a highly engineered part. The printed circuit board is coated to resist moisture and is made of quality components. The electronics have a limited one year warranty and we believe should last five years or more. There is a computer chip that runs sophisticated software to sense when a squirrel is on the feeder, manage the level of deterrent applied, save energy and maximize the operational life of the unit.

Do I need to change any batteries?

No. The electronic circuitry is designed and built so that under normal conditions no parts need to be replaced. Unlike other feeders that attempt to deter squirrels and other pests, the Squirrel-Off Solar Powered Bird Feeder does not require the consumer to replace any parts or recharge any batteries. The feeder contains highly engineered electronics that operate from the energy of the sun. The sun's energy is captured by the solar energy cell and stored within the feeder.   

What if my feeder stops working?

Check to see if the red diode light is blinking. If you see a rapid blink of the red light, the feeder is in fault mode. This condition is NOT a malfunction. This happens if the circuit is closed and feeder is continuously sending an electrical correction for about 5 seconds. The circuitry is designed to turn off after about five (5) seconds of continuous operation to keep the batteries from draining and to insure that an animal would not be harmed if it was inadvertently caught in the feeder. The software shuts down the feeder until the condition is fixed. Make sure there is no debris on the perches or on the metal roof and the perches. If the feeder is clear of debris, but very wet, try to dry out the feeder. Always clean your feeder before filling it.

It rained or snowed for the last few days and now my feeder isn't working. Why?

If the feeder is not in fault mode as shown by the rapid blinking of the red diode light, the feeder will only provide a correction when a circuit is completed. The circuit is completed when two metal contact points are touched at the same time. In weather where rain, snow or ice remains on the metal parts, the circuit may not be completed.

Also, rain or the build-up of snow and ice may cause the circuit to close. If this happens, the feeder is continuously sending an electrical correction for about five (5) seconds. The circuitry is designed to turn off after about five (5) seconds of continuous operation to keep the battery from draining and to insure that an animal would not be harmed if it was inadvertently caught in the feeder. The software shuts down the feeder until the condition is fixed.

When the poor weather stops and the feeder is dry, the software resets the feeder. To ensure proper operation after severe weather, we recommend that you turn the power off and thoroughly dry the feeder. Remember to turn the power on again after the condition has been fixed.

I have tried the Squirrel-Off Solar Powered Bird Feeder and I am not happy with it. Can I return it?

For details on our warranty and return policy and procedure, please see our warranty page.

  

 

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